The communication of an IT specialist does not differ from other professions. The only thing I would add is that IT specialists need to adapt their language for their customers and managers and simplify the technical terms for people whose IT knowledge is not as sophisticated as theirs. This is not easy and it takes time and effort to develop this skill.
Many tech people make a common mistake: their speeches sound too technical. As a result, when they start speaking their audience could find it convoluted and boring.
Below are a few essential tips to communicate technical concepts to non-technical clients:
Talk about the benefits to the clients, and make your speech clients oriented. Avoid too many technical details that are not that important for a client’s benefit. You, as a technical expert, might love talking about all these little details, but the client just wants to know what it will do for them.
Use short sentences and short punchy words as opposed to long sentences and long words which are used when writing an article. This technique will help your audience to understand your speech and enjoy listening to it, otherwise, they might not get your point and lose interest quickly.
If you use abbreviations and technical vocabulary, make sure you explain them first so that your listeners can follow what you are saying.
When we write an article, our language contains much more details, whereas speeches tend to have the main ideas presented in a powerful way.
It is useful to get rid of unimportant words in your speech because the main idea might be drowned in a sea of unnecessary words.
Download the apps Power, Pitch, Pace, Pause and Fluent English Speech to master sentence stress and intonation and use of pauses.
IT specialists who take our elocution lessons told us that due to poor communication skills they are stuck in front of their PC and even are not invited to meetings, they fail to attract clients and as a result, the business suffers. After our elocution lessons and courses, they are promoted to managerial positions, their salaries increase and their clients enjoy working with them.
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