How to Improve Your Business English

One of the most important things to have if you want to achieve anything is to have the motivation to do it. What can motivate you to master your Business English? Perhaps earning a bigger salary, fulfilling your true potential and expanding your career horizons? I can continue this list. I am sure you have your own motivation.

Secondly, I think you should focus on your business area first. It can be marketing or finance, for example. After you have mastered Business English in your area of expertise you can move on to other areas such as business development, management accounting, human resources management and so on.

Finally, structure your learning process. I will divide it into two parts.

The first one is your passive language, namely understanding Business English. This can be developed by listening and reading silently. I recommend listening to the BBC Business News, Bloomberg Radio and the audiobook Get Rid of your Accent for Business, Part Three.

The second part is your active Business English. This can be achieved by working with the Business English Speech app, writing and giving presentations. One of the best options would be to join a public speaking club such as Toastmasters (TM).  In TM you can give prepared and impromptu speeches, get evaluated and receive constructive feedback about what you are doing well and what can be improved. You can also learn how to conduct a TM meeting. This is an essential skill if you want to conduct/facilitate a meeting.

Below are a few practical daily tips:

1. Make notes of 2-5 phrases you hear and repeat them five times several times a day.

2. Write emails on Business topics and check the grammar with Grammarly. Make a note of your mistakes.

3. Read a short article in English 3 times out loud (250 words)

4. Work with the app Business English Speech for 15-45 minutes. This app is written in the style of the Economist and The Financial Times. You can master your Business vocabulary and pronunciation.

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Self-Motivation

Last Monday, on 8 January 2024 I went to my public speaking club Grosvenor Squire Toastmasters (TM). It is the oldest TM club in London. I love this club. However, I was somewhat disappointed by the quality of the speeches and speakers. The speeches were about trivia and delivered in bad English and in a boring way. Speakers talked about cycling, running, and driving. I am sorry but that was neither inspiring nor interesting. I found them rather shallow and lacking depth and meaning. I had a feeling that people did not make an effort in self-presentation and did not work enough to make their speeches more interesting. They just showed up and did them.

I vividly remember the first time I attended a meeting in this club in January 2004, twenty years ago. It was a different standard: eloquent speakers in elegant clothes, interesting speeches. I was learning a lot just by attending the meeting.

I cannot help noticing that with the introduction of smartphones, tablets, and endless types of social media and messengers, also as a result of COVID-19, people changed. The main change I see is many people suffer from informational obesity. They consume plenty of information and do little with it; that in turn makes them lazier and unmotivated to do anything. The performance standards are dropped. Many are fooled that life is happening on Instagram.

My question is: where will it all end? The lazier and the less motivated people are the poorer they will become.

Where do we go from here? How do we meet new challenges and get out of this situation smelling of roses? My answer is conscious living coupled with self-motivation.
Firstly, I want to share with you my actions about how I manage my resources and space:

1. Become conscious of time
   I record the time I spend on messengers and social media and limit it to a maximum of one hour a day. I know people can spend the entire day in messengers.

2. Become conscious about information consumption
   Instead of watching and reading I produce blogs and YouTube videos and prepare speeches. In other words, produce myself.

3. Become conscious about money and your space
   Recently I bought a wonderful teapot for just £10 in a second-hand shop. I felt lucky as in Harrods it would cost £300. Instead of consuming I declutter and make more space. They say the more things you have the more time you spend managing them.

Secondly, how can we motivate ourselves to achieve prosperity and happiness and live to our full potential? Here is what I want to practice:

1. Keeping high standards of self-presentation and self-image

2. Being active physically outdoors

3. Listening to music that makes me move and do something

4. Communicating with high-energy people

5. Write down a list of tasks for each day to achieve my weekly, monthly, and yearly goals. Develop the muscles of doing as opposed to passive consumption.

I want to know how you motivate yourself.
Look forward to hearing from you

Yours
Olga Smith
www.batcsglobal.com

How do I increase my confidence when I speak on stage?

There are several practical tools:

1.       When you walk to the stage breathe deeply, and walk at a normal pace with a straight back. Avoid rushing.

2.       Once you are on the stage smile and use open body language, open your hands, and greet the audience, again do not slouch, stay straight.

3.       Create eye contact with your audience. Here is some interesting advice from a popular performer: If you are a man look at women as if you want to have sex with every woman in the room.

4.       Start your speech with a loud voice; stress keywords and use pauses.

5.       Avoid rushed speech. Articulate well.

You can master these skills with the apps ‎Get Rid of your Accent UK1 and ‎Fluent English Speech (British English) or ‎American Accent App and ‎Fluent American Speech (American English), and Power, Pitch, Pace, Pause.

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How effective are the accent reduction training programs?

The answer to this question depends on three factors:

1. The teacher’s competence and work experience

2. The student’s ability to hear the differences in sounds and the amount of time and effort he/she is putting into the accent reduction process

3. The quality of training material: books, apps, video courses

Which teachers to choose?
Accent reduction should be taught by a qualified speech tutor (in the past speech tutors were called elocution teachers). A qualified speech tutor knows how sounds are produced in the mouth, the exact position of the tongue, lips and jaw for a particular sound. This is the key. To achieve the best results book a few elocution lessons.

What is expected of a student?
To reduce an accent one must substitute old habits of speaking with new ones which takes time and effort. It is a process. Usually, we recommend mastering a sound minimum for a week. Some sounds are easier and some may take longer to master. For example, /w/ sound does not exist in Russian. It is produced with lips going forward in a tight whistle and requires certain lip muscles. If the muscles are not trained it might take a while to train them to produce an energised /w/ sound. It’s a bit like going to the gym. If I tell you to go to the gym and come with a six-pack after one session you know that it will not happen. It is important to practice regularly, every day for 15-45 minutes rather than two hours once a week.

How to practice? Which books and apps to use?
I recommend that you download professional accent reduction apps ‎Get Rid of your Accent UK1 and ‎Fluent English Speech (British English) or ‎American Accent App and ‎Fluent American Speech (American English).
There is also an Elocution Lessons app to master essential English and a Business English Speech app that contains business vocabulary (both are for British English).
All the above apps have accompanying video courses, Get Rid of your Accent Part One and Get Rid of your Accent Part Two.

It is also a good idea to listen to good RP speakers, copy a section at a time, and record yourself.

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How to introduce a speaker

This blog post is useful for people who participate in public speaking events and social gatherings.
To introduce a speaker is a very important task. If you do it right you will make yourself popular.

1. The main principle to follow is to showcase the speaker's best qualities and talk very highly of his/her achievements, mentioning their awards, work and other contributions. Do your homework and find out the facts about the speaker.

2. Learn how to pronounce their name correctly and articulate it well when calling the person.

3. When calling the presenter smile, use a loud voice and upward inflections because it will make you sound optimistic and energetic. Maintain a straight posture and good eye contact with the audience. When the presenter comes to the stage shake his/her hand and make eye contact with him/her.

4. It would be fantastic to ask the audience to clap: “Let’s give a round of applause to our next speaker Simon Bird.”

5. Stress the most important words by saying them louder.
   Below is an example of an introduction; I put the most important words in italic font:
   “It is a great owner to introduce our next speaker, Simon Bird. Simon has a Ph.D. in Politics and is a Nobel Prize winner. It is impossible to overestimate his contributions to human rights in this country. Ladies and gentlemen, let’s give our warm welcome and a round of applause to Simon Bird!”

You can master the skills of presenting and more with the apps ‎Get Rid of your Accent UK1 and ‎Fluent English Speech (British English) or ‎American Accent App and ‎Fluent American Speech (American English), and Power, Pitch, Pace, Pause.

More on www.batcsglobal.com

Soft skills for success

1. Communication and public speaking
   With new technology developments and then isolation caused by COVID-19 many people complain to me that they do not communicate much. I say: say “yes” to life; do not avoid communication; be open and flexible with people. Have fun and enjoy speaking in public and in meetings. You can find useful tips on this topic at www.batcsglobal.com

2. Leadership
   One can be a born leader (like me for example :-). To be a strong leader you need to:
   - develop assertiveness and decisiveness;
   - practise taking responsibility; the majority of people would like to get rid of responsibilities, and leaders will take it; remember that the person who is in charge takes it all.
   - be active, express your ideas, initiate, and be in charge of bringing these ideas to fruition.
   - develop a sincere interest in other people.

3. Delegate and build a team around you
   Do not do everything by yourself or else you will not get far;
   Find the best people in their field;
   Opt only for an A-class talent if you want the best results.

4. Innovate and be creative
   Do not do the same things in the same way for years.
   Be open to new ways of doing things;
   Be spontaneous.

5. Time management and planning
   Ask yourself questions:
   - What benefits am I getting in doing this thing right now?
   - If I was not doing this could I do something more useful?
   Think about the long-term consequences of doing something for a while.
   Distribute your time according to your individual energy levels. Make sure you do not overwork and allow time for resting.

6. Constant improvement
   Constantly think: how can you improve what you are doing already?
   Analyze your results, identify your mistakes, and make a plan for improvements.
   Conduct PEST Analysis: analyse political, economic, social and technological developments and see how your business can benefit from them.

7. Self-motivation
   Get inspired by the greatness of others.
   Do sports daily.
   Listen to music that drives you.
   Never settle for boredom.

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Be in control and exude authority

Good barristers, politicians and business leaders sound confident, in control and have authority in their speech and voice. Can it be mastered? Yes, and I will explain how.

First of all, in order to achieve authority in your voice be in control of your breathing. Good breath control will bring energy to your voice.

Secondly, good articulation will help you sound clear, more energised and powerful. You can master it with the apps ‎Get Rid of your Accent UK1 (British English) or ‎American Accent App (American English).‎

Thirdly, avoid sounding monotonous and saying everything on one level of pitch. Change the pitch, power and pace according to the emotion/meaning of a particular message. We can recommend the app 4Ps, Power, Pitch, Pace, Pause if you want to learn and practice this technique.

To achieve authority, speak in a straightforward way and stress the key messages. To make the keywords stand out use a louder or quieter voice (depending on the meaning). Raise the inflection when saying keywords and vice versa, use downward inflection with unstressed words. Learn more about inflecltion and sentence stress in the apps ‎Fluent English Speech (British English) or Fluent American Speech (American English).

Finally, think about physicality and be well in control of your posture and gestures. Have a good straight posture and gestures that support your messages.

What is the best way to practice it? Listen to speakers like Winston Churchill. Watch courtroom dramas and note how effective barristers speak. Here is a practical exercise for you:

1. Read a speech out loud and record yourself.

2. Underline stresses keywords and mark pauses in the printed copy of the speech. You can learn how to do it right with the app Power, Pitch, Pace, Pause.

3. Read the speech again and record yourself. If necessary repeat this exercise a few times.

If you need help book a few elocution lessons.

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Impact of modern technology on our ability to communicate in person

I believe that since the introduction of smartphones and messengers like Whats Up, Viber, and others people prefer to text and send images rather than speak.

It has both advantages and disadvantages. The obvious advantage is speed and convenience. The disadvantages are that people lose the art of communicating in person and do not know how to enjoy it. They lose their confidence when they have to communicate in person. These people are at a disadvantage in moving forward in their careers. Successful salespeople, CEOs, MDs, and top Politicians must have amazing in-person communication skills.

To master communication in person I recommend:

1. Learning to speak clearly

2. Learning to communicate not only thoughts but also emotions and feelings

3. Learning to use non-verbal messages, such as eye contact, posture and hand gestures to support your verbal messages

Many students who take our elocution lessons often tell us that they want to become confident communicators. Feeling confident is expressed by your body language, voice and words.

I recommend apps ‎Get Rid of your Accent UK1 and ‎Fluent English Speech (British English) or ‎American Accent App and ‎Fluent American Speech (American English), and Power, Pitch, Pace, Pause if you wnat to master your communication in person.

More on Get Rid of your Accent | Elocution Lessons

Android Apps to master English speech

British English:

Elocution Lessons - Apps on Google Play
This app is ideal for children and people who just started learning English. This app has 48 lessons. It contains short, commonly used phrases, sentences and verses that are easy to repeat and it also has useful tips for teachers of English. It is actually useful for everyone as it contains essential, everyday English.

Get Rid of Your Accent - Apps on Google Play
This app is ideal if you want to get rid of a regional or foreign accent and to speak with Standard English or RP (Received Pronunciation). It has 42 lessons; it contains effective practical exercises to perfect all English sounds and perfect your articulation.

Fluent English Speech - Apps on Google Play
This app is a follow-up to the Get Rid of your Accent app.  It is ideal if you want to develop fluency in English and sound more like a native English speaker. It contains exercises for difficult and connected speech patterns, natural flow of speech, intonation, sentence stress and onomatopoeia. 

Business English Speech - Apps on Google Play
This app was designed for top-level professionals, diplomats and lawyers. It is the only app on the market that has both English pronunciation and business vocabulary training. It contains 43 lessons with material gathered from interviews with CEOs, CFOs and MDs of global companies and helps to develop proficiency in English.

Power, Pitch, Pace, Pause - Apps on Google Play
This app is ideal if you want to get rid of monotonous speech and become a successful presenter and public speaker. It contains practical exercises for voice modulation and the use of pauses.

Get Rid of Chinese Accent - Apps on Google Play
This app is the same as the app Get Rid of your Accent with an additional bonus - Chinese translations.

General American English:

American Accent App - Apps on Google Play
This app is ideal if you want to get rid of a foreign or regional accent and master Standard American accent. It has 42 lessons. It contains effective practical exercises to perfect all American English sounds.

Fluent American Speech - Apps on Google Play
This app is a follow-up to the American Accent App. It is ideal to develop fluency in your American English speech. It contains exercises for difficult and connected speech patterns, natural flow of speech, intonation and sentence stress

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Stop sounding boring and depressing!

A good many of our students are high achievers and they want their speech to be sharp as a sword with which they conquer the world. They take our elocution lessons in order to feel confident to:
- run meetings,
- speak in front of a large international audience
- present sales pitches,
- dominate in political debates,
- speak in the High Court of Justice,
- create educational video courses in the world's top universities, and so on.

In other words, they want people to listen to them.

We first work on the clarity of their speech and help them master RP (Received Pronunciation, actors master RP in drama schools in order to play upper-class characters in classic plays).

However, intonation and inflection are even more important if you want to sound interesting so that others enjoy listening to you.
Here is just one example of how different patterns of inflection can be used.
Most of the time we would use a simple falling inflection at the end of a sentence. Within a sentence that has separate phrases, we would use a rising inflection at the end of each phrase and finish the sentence with a falling inflection. Here are a couple of examples:
“The plane, which is flying to America, was delayed.”
”The giant, who was called Bill, was very frightening.”

Using rising inflection where appropriate will make the speech much more interesting.

Usually, people sound really boring and even depressing if they constantly use simple falling inflection. What I have noticed is that often people from a particular culture have a habit of using simple falling most of the time (for example, in an authoritarian culture like Russia). When I asked them to say something in a different way (with simple rising inflection or circumflex rising) they told me they felt unnatural. Indeed, our intonation and inflection are influenced by the environment we grew up in. Often we outgrow or change our childhood environment and lift ourselves to the next level. Therefore, one might ask: is the way I speak fitting my current environment?

When we record our students’ speech they are often shocked to hear the way they sound. They want to do exercises that can help them sound more interesting.

I would like to share these exercises with you.
1. Listen to good RP speakers; a small section at a time, a minute long or less
2. Analysie their inflection and make a note of when it rises and when it falls
3. Copy them

To get rid of constantly using simple falling use this simple exercise: instead of telling people what to do ask them to do it, and instead of demanding ask for a favour. When we ask a question our inflection rises.

It will also be useful to get rid of negative words in your vocabulary. Think about how you can avoid sounding negative. For example, instead of saying "We had another slow day", just say what happened: "Today our sales reached the same levels as yesterday".

You can learn and practise intonation/inflection and voice modulation with the apps Fluent English Speech and  Power, Pitch, Pace, Pause. The functionality of the app where you can listen, repeat and compare is perfect for mastering the intonation.

More on www.batcsglobal.com/elocution-lessons

Tips to improve public speaking skills and boost confidence

You can boost your confidence by realising that you are a unique human being and that your contribution to this world is welcomed. What you do and say matters and has value. Do not try to copy others, develop your own style, have fun and be happy.

What I have noticed is that people who lack confidence are not happy with their own physical appearance. Such people are often victims of the beauty industry and spend a fortune on plastic surgery and procedures.

By daring to be your natural self, having a haircut that you fancy but that may be not in fashion and clothes that others might find odd looking will boost your confidence; it will shout out “I don’t care what you think of me”.

Secondly, educate yourself and master the skills that you want to have and that might be of value to others. Monetise these skills and become prosperous. Money is a huge confidence booster.

To become a good public speaker work on straight posture, correct breathing, speech, voice, use of gestures, and visual aids to boost your presentations.

Here are a few public speaking tips :
1. Practise articulation exercises regularly. This will help you to have clear and crisp speech

2. Use pauses. It is one of the most effective means in public speaking; it separates ideas, creates a dramatic effect, creates anticipation and so much more.

3. Stress key messages. This technique helps to make your speech easy to listen to

How to prepare for a presentation?

We recommend that people who take our elocution lessons should practise their presentations in the following order:

1. Write the structure of the presentation in key messages, introduction, body, and conclusion. For example:
   - in the introduction, you can greet your audience and say what your presentation is about;
   - in the body of the presentation you will discuss examples and statistics which support the topic and purpose of your presentation;
   - in the conclusion you will call for action.

2. Read the presentation three times and then do an audio recording. Listen to your audio recording and make a note of your mistakes then practise again until you are satisfied with the results. It is very useful to perform articulation exercises with the app Get Rid of your Accent for a few days before your presentation.

3. Finally, practise it in front of the mirror and make a video recording of yourself presenting

Practicing in front of the mirror is helpful for public speaking because you will be able to see how confident you look, and you will also see your posture and gestures. All three, confidence, posture, and gestures can support your presentation/speech or distract from it.

The main characteristics of bad posture are:

1. Slouching

2. Body tilted backward or forwards

3. Lifted shoulders

4. Looking down

5. Toes pointing left and right, looking like a penguin

6. Both toes pointing inside and heels pointing outside

7. One shoulder is higher than the other

8. Hunched back

9. Humping on one leg

I recommend that you stay straight and create zigzag eye contact with your audience. Do not walk from one side of the room to another as it can be destructive. Just use zigzag eye contact with your audience. Download the app 4Ps, Power, Pitch, Pace, Pause to practise posture preparation, use of pause and voice modulation. These useful skills will make all your presentations much better.

Let's take a look at the gestures that are weakening your presence and your speech delivery.

1. Lack of gestures resulting from the stiffness of the body. Sometimes a person feels so nervous that they grab their speech in their hands and hold it during their entire presentation. This creates a closed body posture and shows a lack of confidence.

2. Scratching your head, nose or any part of the body can look a bit distracting and even inappropriate.

3. Trying to adjust your clothes, and moving a ring on your finger are also gestures that indicate that the person feels somewhat nervous.

4. Touching and trying to improve your hair shows that you are not sure of your looks and feel you are not confident enough.

5. Too many gestures and repetitive gestures show you are trying too hard to compensate for a lack of confidence.

I recommend using descriptive gestures. Think about how your gestures can help your audience absorb the information easily. Using visual aids is also very powerful and brings an element of play into your presentation.
Just 15 minutes before presenting, perform body relaxation exercises so that anxiety does not interfere with the smooth delivery of your presentation.

You can find out more tips for speech mastery and public speaking on www.batcsglobal.com