What is vocal variety?

Vocal variety is the way you change and control your voice when speaking to make your speech more engaging, clear, and expressive. It is a powerful tool in public speaking and acting.

It includes several key elements:

  • Pitch: how high or low your voice sounds

  • Tone: the emotion or attitude behind your voice (friendly, serious, enthusiastic, etc.)

  • Power: how loud or soft you speak

  • Pace (speed): how fast or slowly you speak

  • Pausing: intentional breaks to separate ideas so that listeners can absorb them; add emphasis and clarity

Why it matters

Without vocal variety, speech can sound monotonous (flat and boring), even if the content is good. With good vocal variety, you can:

  • Keep listeners engaged

  • Emphasize important ideas

  • Express different emotions

  • Sound more natural and confident

  • Improve storytelling and persuasion

Practise vocal variety with the app 4Ps, Power, Pitch, Pace, Pause (iOS) or Android.

Does It Really Matter to Have a Strong Accent?

In 2004, I, Olga Smith, was looking for an elocution tutor. My American husband could not understand some of the words I was saying. People often asked me to repeat what I said. Then I was saying it in the same way; it was a vicious circle. I felt my foreign accent was a nuisance for me and others.

After a long, difficult search and failed attempts with numerous "elocution tutors”, I found Linda James, a qualified phonetician with 20+ years of teaching speech in London drama schools and accent reduction to international professionals. From the very first lesson, I fell in love with Linda's teaching method and could see the progress straight away.

In 2006, I told Linda I wanted to write a book based on her method and asked her to co-author it. I wanted to make Linda's exclusive and very enjoyable lessons available to a wide audience. This is how the international bestselling book Get Rid of Your Accent, Part One (Audible/Amazon) was born.

Linda and I later co-authored Parts Two - Advanced Level and Three - for Business, and our most recent book is Get Rid of Your Accent for Beginners.

We recently created accompanying video courses for the mentioned above apps:

All our books have been converted into iOS and Android apps by developer Yury Kravchenko. Yury himself had a strong Russian accent, and his elocution tutor recommended our Get Rid of Your Accent book. He enjoyed the book and the progress he was making with it. Yury proposed turning the entire series into apps:

British English

Elocution Lessons

Get Rid of your Accent:

Fluent English Speech

Business English Speech

4Ps, Power, Pitch, Pace, Pause

Get rid of Chinese Accent

Get Rid of Russian Accent

American English

Today, nearly 20 years later, what started as my personal struggle has become a global resource.

If you've ever felt held back by your accent — in meetings, on stage, or simply in conversation — I want you to know: clear, confident speech is a skill. And like any skill, it can be learned.

Whether you prefer books, apps, video courses, or 1-to-1 coaching, we have a path for you:

  • 📗 Bestselling books on Amazon & Audible

  • 📱iOS & Android apps (British & American English)

  • 🎓 Video courses on Udemy

  • 🎙️ Online & in-person coaching in London

Find free tips on www.batcsglobal.com

Warmly

Olga Smith

What King Charles III Can Teach You About the Art of Rhetoric

On 28 April, 2026, King Charles III rose to speak at dinner in the White House and delivered a quiet masterclass in the oldest art in politics: the art of persuasion.

Charles opened his dinner remarks not with a grand thesis, but with an act of sympathy. He acknowledged the shooting at the White House Correspondents' Dinner just days before, paying tribute to Trump and Melania for their "courage and steadfastness." This is the oldest rhetorical technique, dating back to Ancient Greece. Aristotle called it ethos.

Ethos refers to the speaker's credibility and moral character.

Ethos has three elements:

1. Phronesis - refers to the speaker's intelligence and experience, establishing them as knowledgeable

2. Arete - moral value of the argument

3. Eunoia - mutual understanding, speaker's likability and accessibility

Let’s see how the King continues the art of rhetoric in his dinner speech.

Then the gear change. Having established gravity, the King pivoted immediately to comedy — remarking upon the East Wing renovations before noting that the British had made their own "small attempt at real estate development of the White House in 1814," the year British forces burned it to the ground. The joke was self-deprecating on behalf of his nation, and flattering the President's own passion for construction. Lightheartedly, with a single sentence, the King desused two centuries of historical awkwardness.

My favourite King’s joke was about Winston Churchill facing President Ruselvelt naked as he came out of the bathroom (the President wanted to have a chat). Upon seeing Churchill without his clothes, Ruselvelt stated, "The British Prime Minister has nothing to conceal from the President."

Having moved through sympathy, self-deprecating comedy, and shared history, the King arrived at his true destination: the language of kinship. He spoke of the "truly unique" relationship between two nations bound by language, history, and common purpose — and made it feel, for a moment, genuinely felt rather than merely diplomatic. That is what rhetoric, at its finest, can do. 

Warmly

Olga Smith

The King Before Congress: History, Diplomacy, and a Touch of Wilde

On 28 April 2026, King Charles III addressed the United States Congress — a moment charged with ceremony and quiet historical weight. As he walked slowly to the lectern, his bearing alone seemed to still the chamber. Something rare and significant was about to unfold.

He opened, disarmingly, with wit. Quoting Oscar Wilde, the King drew warm laughter from the assembled legislators:

"We have really everything in common with America nowadays, except, of course, language."

What followed earned him numerous standing ovations — a speech woven from clever humour, resonant historical references, and genuine praise for America and its enduring friendship with Britain. I found myself particularly struck by one phrase: "The Founding Fathers were bold and imaginative rebels with a cause." Descriptive, precise, and quietly daring.

The speech was as much a history lesson as an act of statesmanship. The King invoked Magna Carta — Latin for "Great Charter" — the foundational document agreed upon in England in 1215, enshrining the principle that no one stands above the law. It is the bedrock upon which democracy in both the United Kingdom and the United States was built, and hearing it spoken of in those hallowed chambers carried a particular resonance.

What impressed me most was the King's masterclass in diplomacy — a rare blend of candour and grace. Even when addressing issues that divide Congress, he spoke with sincerity and authenticity, never retreating into comfortable platitudes.

His closing was quietly profound. Reminding his audience that America's words carry weight and meaning, he added that the actions of this great nation matter even more. He then sealed the thought by invoking Lincoln's timeless words from the Gettysburg Address:

"The world will little note what we say, but it will never forget what we do."

It was, in every sense, a speech worthy of the occasion — and of the man who delivered it.

In my next edition, we turn to something altogether lighter: the King's after-dinner speech, and the rather different art of making a room laugh.

Warmly,
Olga Smith

Elocution Lesson with Prince William

This is the third edition in the Elocution Lessons With Royals series, where I analyse Prince William's short speech in Cape Town (2024).

What Worked Well

Three elements were particularly strong: the introduction, the conclusion, and his overall presence.

What stood out to me the most was the way William approached the stage: with a measured pace and clear confidence. Many public speakers rush on, which can signal nervousness—and often amplifies it. By contrast, a calm, unhurried walk helps set the tone, giving the speaker a moment to collect their thoughts and establish presence from the outset.

That’s exactly what happened here. William began by greeting the audience in several African languages, and that was met with genuine enthusiasm. It’s a simple but powerful technique in public speaking —especially for international audiences. Taking the time to learn even a basic greeting in your audience’s languages can immediately build rapport and create a strong, memorable opening.

His commanding presence was further elevated by masterful eye contact and resonant voice projection.

William used rhetorical devices (repetition, alliteration) and the rule of three to enhance his speech:

“People dedicated their time, talent and vision”

“When they succeed - we all succeed, when they thrive - we all thrive, when they win - we all win”

He closed his speech by offering farewells in several African languages, rekindling the audience’s enthusiasm.

What He Could Have Done Differently

  • For most of his speech, Prince William stood with arms crossed in front of his body.

It is his signature gesture. It projects composure and restraint in informal or observational settings. It can signal thoughtfulness, control, and a certain self-assured poise. However, in the context of public speaking, the same gesture can work against the speaker’s objectives.

An arms-crossed posture is often read, consciously or not, as closed or defensive. It creates a subtle barrier between the speaker and the audience, limiting openness and connection. Open gestures, by contrast, signal confidence, transparency, and engagement. There’s also a physical limitation. A constrained posture can therefore make delivery feel less dynamic and less persuasive.

For a speaker of Prince William’s stature, whose presence already carries authority, adopting a more open stance—relaxed arms, purposeful gestures, and grounded posture—would enhance warmth and relatability without sacrificing gravitas.

The body of his speech was marked by extended, densely constructed sentences, with little use of pause. This made the delivery harder to follow and risked diminishing audience engagement over time.

In public speaking, shorter sentences combined with deliberate pauses work better. Pauses, in particular, give the audience time to absorb and reflect, ensuring that each message is fully received before moving on to the next.

Public speakers can master phrases with the app 4Ps, Power, Pitch, Pace, Pause (iOS/Android).

In my next speech, I will be analysing a speech of another member of the British Royal family.

Warmly

Olga Smith

Public Speaking Phenomenon of Princess Diana

In our elocution lessons, students strive for perfection. We work on RP, controlled delivery, and confident body language.

At the same time, I always encourage all my students to be authentic, recognise their individual strengths and use what is uniquely theirs.

Princess Diana is one of the clearest real-world examples of how authenticity matters even more than perfection.

Early in her public life, her speech was noticeably formal and careful. You could hear the effort to “get it right.” The tone was controlled, slightly distant, and highly polished in a traditional sense. Let's have a look at how her speaking style transformed.

  • In the Anti-landmine speech (1997), she said: “I am not a political figure, nor do I wish to be one, but with the spirit of compassion, I appeal…”

She lowers her status (“I am not a political figure”) and builds trust by removing the tension around authority. She uses “I” and emotional framing instead of formal political language. Her humility creates an instant connection.

  • In her HIV/AIDS speech (1987), she said: “HIV does not make people dangerous to know, so you can shake their hands and give them a hug…”

Her direct, simple, human language (no technical terms) and the use of physical imagery (“shake hands,” “hug”) enhance emotional clarity.

  • Princess Diana often visited charities and hospitals. She often said things like:

“I just want to be with people and listen.”

Such short, unforced sentences and wanting to listen show her authenticity.

  • In many speeches and interviews, Diana used pauses to add emotional weight.

She pauses before emotional points.

She slows down noticeably when topics are sensitive.

Her public speaking strengths were:

  • simplicity

  • authenticity

  • clarity

  • compassion

  • connection with the audience

  • emotional vulnerability

  • great use of pauses

Princess Diana did not become impactful by sounding perfect. She achieved tremendous success in public speaking by being clear, present, and human. Her speeches show how she became who she was born to be - The Princess of People’s Hearts.

If you want to discover your own strengths in public speaking, please get in touch: www.batcsglobal.com/contact

Warmly, Olga Smith

Elocution Lessons With Prince Harry

Prince Harry delivered a powerful speech in Kyiv, the capital of Ukraine — the capital of my motherland.

The content of his speech, the way it was written, and its delivery are impressive. I have decided to analyse it, and this analysis is the start of my new series, Elocution Lessons with Prince Harry.

Content

As a half-Russian and half-Ukrainian who was born in the Soviet Union, I can say that Harry’s speech was well researched.

Harry immediately connects with the audience by saying that he speaks to people as a former soldier of the Afghan war. He further strengthens this bond by saying, “I will not be speaking about Ukraine; I will be speaking directly to you.”

He uses rhetorical devices right from the start and throughout his speech.

  • Alliterations that help the audience remember what is said:

difficult to describe”

courage over caution”

"commitment with consistency"

"decisive actions delivered quickly"

  • The Rule of Three:

“strength, dignity and purpose”

“silence, delay and lack of accountability”

“actively, consistently and collectively”

“Ukraine earned respect through its leadership, through its resilience and through its conduct”

  • Repetition and the power of three make the message stand out and become more memorable:

“clarity of what matters, clarity of what is at stake, and clarity of who is carrying this burden”,

“still standing, still fighting, and still leading”,

“shared mission and shared responsibility”.

  • Contrasts multiply the depth and impact of what is being said:

“not in speeches but in action”

“not strength in arms but strength in unity”

“not just resilience but innovation under fire”

“not just survival but purpose”

“Strength is not measured by how loudly we speak, but by how consistently we stand for the values we hold dear”

Speech Delivery

Harry was reading the speech, yet he looked at the audience consistently and maintained good eye contact.

He emphasises key words and uses pauses effectively — allowing important ideas to land.

The pace of his speech was easy to follow, neither rushed nor slow.

What Harry could have done better

Three things stood out to me:

  • Uneven audience engagement

Harry often directed his gaze to the right side of the audience. A more balanced distribution of attention would have strengthened the connection across the room.

  • Posture

One shoulder appeared slightly raised — a small detail, but posture influences perceived confidence and authority.

  • Limited use of gestures

His hands remained mostly behind the lectern. Visible, controlled gestures could have reinforced key messages. At moments, slight awkward hand movement suggested some nervousness.

In my next edition, I will continue elocution lessons with Prince Harry

Stay tuned

Warmly

Olga Smith

What Does Elocution Teach?

Apart from clear pronunciation and good articulation, elocution helps develop control.

What I mean by that is control over how and when we speak.

Today I had a student who tried so hard to sound good that her speech became tense, and as a result, she made pronunciation mistakes. She is not the only one who has this issue.

Tension is not control. Speaking in a relaxed and clear way is.

I would recommend to all my elocution students the following exercises:


1. Start with breathing exercises from the app 4Ps, Power, Pitch, Pace, Pause (iOS/Android) – lesson 2.

2. Then work on pace (lesson 4), and finally use of pauses (lesson 5).

3. Record a one-minute speech, then listen back and note your use of pauses and pace.

4. If you notice tension or rushed speech, try again with deliberate pauses and a more relaxed delivery.

Finally, practising long vowels and diphthongs is a good way to slow down speech and improve clarity—rather than clipping them, learn to lean on long vowels and diphthongs. Lessons 1-5, 16-23 in the apps:

I also recommend being intentional about what you say. Sometimes, it is best to use very few words—or say nothing at all. Being economical with words and using pauses can be a very powerful means of communication—more on this in my next edition.

How to Enjoy Elocution?

Elocution does not have to be a long and exhausting practise. It works whe it is consistent.

It can be a lot of fun.

Do not wait for a perfect moment.

Let’s say you have a spare 5 minutes before starting an important meeting or task, or you are waiting for something.

Waiting can be boring.

Instead of another coffee or useless social media scrolling, take your phone and start practising with the app for 5 minutes.

Listen to amusing sentences and verses, repeat, record yourself, and then listen to how your speech becomes more precise and clear.

I recommend downloading all our apps to give yourself a variety of practice:

British English

American English

Do not wait for a perfect moment, practise one lesson today for 5 minutes.

Try not to miss a day of elocution practice.

Warmly

Olga Smith

How to Develop Confident Business English Speech?

In order to develop confidence when speaking English in business, practise business vocabulary with Received Pronunciation, good vocal variety and English intonation patterns:

Start with the book Get Rid of your Accent for Business, Part Three

and an accompanying app Business English Speech (iOS/Android)

About the book:

Get Rid of Your Accent for Business, Part 3 is a groundbreaking first of its kind — the only book on the market that combines Received Pronunciation training with contemporary business vocabulary to communicate with authority in the workplace.

This book is based on the material we prepared for our elocution lessons and accent-reduction courses for diplomats and professionals. Below is what our clients told us before they mastered their speech:

"If I don't speak clearly, I will just remain a junior IT guy making peanuts who is staring at the computer all day and never even allowed to go to meetings." — Yago, IT Consultant

"My boss told me: If I don't lose my accent, I will lose my job." — Gulnara, Financial Advisor

"In our company, we have two bosses: a Japanese one who does everything, and an English one who does very little apart from talking, but makes more money as he has great speech and presentation skills!" — Judy, Marketing Firm

The book covers:

  • 🔤 Long vowels, short vowels, diphthongs and consonants — with clear speech organ positioning guides for every target sound

  • 💼 Contemporary business words and expressions used in today's professional world

  • ✍️ Quotes and proverbs that make learning both effective and enjoyable

  • 🔗 Contractions, silent letters and French expressions used by educated English speakers

  • 🗣️ Warm-up articulation exercises to build crisp, dynamic speech from day one

 

The Method

As with our previous books, the approach is rooted in drama-school technique:

  • Understand the precise positioning of lips, tongue and jaw for each sound

  • Build muscle memory through words, phrases, sentences, verses and tongue-twisters — 10% theory, 90% practice.

  • All exercises are supported by audio tracks recorded by professional actors, available on Audible and through the companion app Business English Speech

 

Get Rid of Your Accent for Business is the definitive guide for any professional who understands that how you speak can be just as important as what you say.

👉 Available on Amazon and in UK Flagship book stores such Foyles and Waterstones.

How to Pronounce the /w/ Sound?

/w/ sound does not exist in many languages, for example, in Hindi, Russian, French, and Hebrew.

My native language was Russian, and it took me 6 months to strengthen my lip muscles in order to pronounce this sound correctly without thinking about it. In the past, I was substituting it with the /v/, and people could not understand me. As you can see from the examples below, the meaning of the word changes if the pronunciation of the /w/ sound is incorrect:

wet - vet, west - vest, whale - vale, wane - vain, worse -verse, wheel - veal.

If you want to achieve great results, practise the long /u:/ sound for three days, Lesson 2 and then /w/ sound, Lesson 25, in the apps:

·        Elocution Lessons

·        Get Rid of your Accent

·        Business English Speech

You will feel your lip muscles getting used to the forward position. The practice will take 10-20 minutes a day.

309. The lost art of elocution — and why your career depends on it

"Speech is power: speech is to persuade, to convert, to compel."

— Ralph Waldo Emerson

I once watched a brilliant engineer lose a promotion to someone with half the technical knowledge — simply because that person could command a room. The ideas were equal. The articulation was not.

That moment crystallised something I had long suspected: elocution is one of the most underrated professional skills of our time.

What elocution actually is (and isn't)

When people hear "elocution," they often picture Victorian-era deportment classes or actors projecting to the back row. But in a modern professional context, elocution is simply the disciplined practice of clear, expressive, and effective spoken communication.

It encompasses how you pace your words, the clarity of your diction, the deliberate use of pause and emphasis, and the resonance you bring to your voice. It is not about sounding posh — it is about being understood and believed.

Clarity Pacing Diction Tone Emphasis Presence Pause

38%

of communication impact comes from tone of voice alone

7 sec

to form a first impression — largely based on how you speak

more likely to be seen as a leader if you speak with vocal clarity

We spend enormous energy crafting what we write — slide decks, reports, proposals — yet treat speaking as something we simply do. The result? Brilliant thinking delivered in a mumble, brilliant ideas lost in a rush, brilliant people overlooked because their voice does not match their capability.

Four principles to elevate your spoken presence

1. Slow down more than feels comfortable. Most professionals speak far too quickly when nervous. Speed signals anxiety; deliberate pacing signals authority. Practice pausing for a full two seconds before answering a question. It will feel like an eternity. To the room, it reads as confidence.

2. Articulate consonants, not just vowels. Consonants carry the meaning; vowels carry the music. Crisp word endings — the 'd' in "world," the 't' in "important" — transform mumbled words into messages that land. Read one paragraph aloud each morning, exaggerating every final consonant.

3. Use the strategic pause. Silence is punctuation for the spoken word. A pause before a key point creates anticipation. A pause after creates weight. Leaders who master the pause never need to raise their voice to be heard.

4. Vary your pitch deliberately. A monotone voice, regardless of the content, signals disengagement to the listener's brain. Rising inflection invites; falling inflection concludes; sudden variation captures attention. Record yourself for sixty seconds and count how little your pitch moves — then work to double that range.

PRACTICE TIP

Read one page of a speech, novel, or article aloud every day. Not to yourself — into a recording. The act of hearing your own voice objectively is the fastest feedback loop in existence. Thirty days of this will change how you present permanently.

This matters more now, not less

Hybrid work has not diminished the importance of elocution — it has amplified it. On a video call, your voice is the primary signal. There is no body language to fall back on, no room energy to ride. Your words, your pacing, your clarity: that is all you are.

In an era of AI-generated text and asynchronous communication, the human voice — used well — is a rare differentiator. The professionals who invest in how they speak will stand out not despite technology, but because of it.

"What's one speaking habit you've deliberately worked to improve?"

Share your experience in the comments — I read every one.

The boardroom, the job interview, the keynote stage, the one-to-one with your team — all of these moments hinge not just on what you know, but on how fully and credibly you can deliver it.

Your ideas deserve a voice that does them justice.

308. The Power of Great Communication: Lessons from Exceptional Leaders

Whether we are leading a team, pitching an idea, or navigating change, our ability to communicate often defines our success. Everybody is unique and has their own communication style. At the same time, we can learn from the best practices of top leaders.

Lesson 1: The Power of Vision and Emotion

Martin Luther King's speeches, especially his iconic “I Have a Dream, " prove how an emotional connection can inspire action. He didn’t just share ideas, he painted a vision people could feel and believe in.

Lesson 2: Simplicity Wins

Steve Jobs was a master of simplifying complex ideas. Whether unveiling a new product or explaining innovation, he made technology accessible and exciting. If you can’t explain it in simple terms, you don’t understand it well enough.

3. Lesson 3: Authentic Connection

Oprah Winfrey's success is her ability to connect deeply with people. She listens with compassion, responds with empathy, and creates space for open, meaningful conversations.

A Personal Reflection

I’ve discovered that my strengths are storytelling and my confident presence. My weakness: my speech can become rushed when I’m emotional.

Self-awareness is the first step to becoming a better communicator.

Do you know your communication strengths and weaknesses? Share them in the comments. I read every response.

Warmly

Olga Smith

307. The Day I Recorded Myself and Got a Shock

I was confident. I thought my English was excellent.

I had a linguistics degree, an MBA, and I had been living and working in London for years. I genuinely believed I communicated well.

Then one day I recorded myself.

I played it back and I was shocked. I could not understand some of the words I was saying. Not because my vocabulary was wrong or my grammar was poor — but because my sounds were unclear, my speech very quiet, and what felt clear inside my head was actually quite difficult to follow from the outside.

That recording changed everything.

Not because it embarrassed me. But because it fascinated me. As a linguist I immediately wanted to understand the gap between how we sound in our own heads and how we actually sound to others.

That gap, I discovered, is where some communication problems live.

Here is what I found after years of research and teaching:

The professionals who struggle most are rarely struggling because of where they are from. They are struggling because of unclear sounds, rushed speech, swallowed endings and hesitant delivery.

These are technical problems. With technical solutions.

I know because I solved them myself — systematically, as a linguist. And that process became the Get Rid of Your Accent series — books, apps and video courses now used by international professionals in over 40 countries.

The recording feature in our apps exists for exactly this reason.

Because you cannot fix what you cannot hear. And most people — just like me — have never actually listened to themselves properly.

Try this today: Record yourself for 60 seconds talking about your work. Play it back. Listen not as yourself — but as a stranger hearing you for the first time.

What do you notice?

That moment of honest listening — however uncomfortable — is where transformation begins.

I'd love to know — have you ever recorded yourself and been surprised by what you heard? Share in the comments below.

Warmly, Olga Smith

306. Do The Right Thing

This is my motto.

Often, others try to manipulate me, advise me or ask me what I “should be doing” and “how good it would be for me.” It could be a dinner invitation, and I do not eat after 6 pm. So it is a NO for me, but others would say: “If you do it once, nothing will happen”.

Even more often, I am manipulated by my lazy brain (this is the brain's most important quality: to economise our energy for survival; the brain wants us to do what is necessary for our survival). For example, I should go for a run, but instead I have coffee with a cookie, or instead of practising my RP I watch my favourite comedian.

I looked back and realised that when I was a teenager, my willpower and sense of direction were much stronger. Somehow, I do not feel as strong in resisting temptation.

I know that if I don’t do the right thing, it is a road to nowhere. I will lose my direction.

I remember one of my great teachers once told me: move the world, baby, or the world will move you.

Each time I deviate from my direction, this phrase helps me to get back to myself.

Warmly

Olga Smith

www.batcsglobal.com

305. The Key Success Factor in Business

So let me ask you—how’s your business doing?

When it comes to running a business, I’ve learned that the key success factor is the right attitude.

There are two common mindsets I see every day:

  • Customer-oriented

  • Numbers-oriented

A customer-focused business asks: “How can I really help people?”

It’s about:

  • Solving real problems

  • Making life easier for customers

  • Building trust that lasts

A numbers-driven business asks: “How can I hit my targets or improve metrics?”

It’s about:

  • Revenue and profit

  • Conversions and traffic

  • Efficiency and margins

Metrics are important—but they should guide, not define, the purpose of business.

Look at the examples and see the difference:

1. Building a Website

  • Numbers-focused: “How many SEO keywords can I stuff in to rank higher?”

  • Customer-focused: “How can I make this site really useful and easy for visitors?”

2. Choosing a Product Line

  • Numbers-focused: “How do I maximise profit and cut costs?”

  • Customer-focused: “Does this product truly help people? Will it solve a real problem?”

3. Writing My First Book

When I wrote my first book, Get Rid of Your Accent, I calculated how much money I would make. But this was not my main drive. I wrote it because I wanted to help people with a problem I had myself: an unintelligible foreign accent. I knew how frustrating it was to feel misunderstood or ignored. I wanted to give others confidence and clarity in their speech.

I focused on helping, not earning. And because of that, the book became an international bestseller. That one act of putting people first naturally led to more books, apps, and video courses—all built to continue helping people communicate confidently.

So let me ask you again —how’s your business doing?

If the numbers are dropping, maybe it’s not the market or the timing—it might be your attitude. Maybe somewhere along the way, you forgot the most important thing: the people you’re here to serve.

Serving them well isn’t just good ethics—it’s the heart of a business that lasts.

Warmly

Olga Smith

www.batcsglobal.com

304. The Biggest Mistake of All

In today’s edition, I want to share a technique I learned at school as a teenager—one that somehow slipped out of my routine as life became faster and more demanding.

Recently, I noticed a frustrating pattern: I was repeating the same mistake. Again and again. It started to feel like I was doomed—that it was simply my nature and there was no way out.

Then I remembered something we used to do at school. We had a simple but powerful task: Work on Mistakes.

Here’s how it worked:

1. Make a clear note of the mistake
Be specific. Not vague, not emotional. Write down what exactly went wrong.

2. Write down the reason
This is where honesty matters. Was it carelessness? Lack of preparation? Assumptions? Distraction? This step forces you to confront the cause, not just the outcome.

3. Decide what you will do differently next time
This turns reflection into action. Without this step, awareness alone doesn’t lead to change.

Write it down by hand. Not on a phone or laptop. Handwriting engages the brain differently and helps the lesson stick.

What makes this exercise so powerful is its simplicity. It interrupts autopilot behaviour. Instead of letting mistakes blur into a general feeling of failure, it separates them, examines them, and turns each one into a lesson.

Making a mistake once is not the problem - repeating the same mistake is. I believe this is the biggest mistake of all.

Change doesn’t always require complex systems or drastic decisions. Sometimes, it begins with a pen, a moment of honesty, and the willingness to learn from what went wrong.

Warmly,
Olga Smith

www.batcsglobal.com

303. 3 Speech Patterns That Slow Down Meetings

3 Speech Patterns That Slow Down Meetings

Olga Smith

Owner of BATCS Global, a publishing business, Director of Accent Reduction courses

March 26, 2026

Yesterday I had a meeting with my tech team, and it inspired me to write this article.

I want to showcase speech patterns that create confusion, slow down decisions, and frustrate participants.

1. Interrupting Others

This habit disrupts the flow of conversation. It’s ineffective because important ideas may be lost, and it can create tension.

Cure: Have patience to listen to others and make notes of the most important points.

2. Avoiding Direct Answers

It is quite frustrating when people do not answer questions directly, as if they didn’t hear them and go in circles. Not answering questions clearly delays decisions.

Examples

Question 1: “Can you finish this report by today?”

Indirect Response: “Well, I’ve got quite a few things going on, and the report is pretty detailed, so it might take some time to make sure everything is accurate…”

Direct answer: “I won’t be able to finish it today, but I can have it ready by tomorrow morning.”

Question 2: “How much will this project cost?”

Indirect answer: “Costs can vary depending on different factors like materials, timelines, and scope changes…”

Direct answer: “The estimated cost is £5,000, depending on the final scope.”

Cure: Listen to questions, clarify them if necessary and answer the question directly.

3. Speaking Too Quickly

This is particularly difficult if there is a tech discussion with non-tech people. It slows down the meeting because listeners may miss key information or misunderstand you.

Cure: This is a hard one to cure because it is a habit for many people and part of their nature. I recommend:

Warmly

Olga Smith

www.batcsglobal.com

302. Elevate Your Language -Elevate Your Life

Yesterday, I attended a philosophy group in Barnes and I have enjoyed not only what I heard but the way people spoke - a wonderful choice of words and Received Pronunciation.

It got me thinking about language and how it transforms experience.

You may have the right thoughts, the right ambition, even the right strategy—but if your delivery lacks clarity and control, it dilutes your impact.

Choice of words, accent, pacing, and tone all contribute to perceived credibility. Like it or not, people associate certain speech patterns with composure, education, and authority.

This is why Received Pronunciation (RP)—often associated with the British upper classes—has historically carried weight. Not because it is “better,” but because it signals:

  • Clarity

  • Control

  • Intentional delivery

It doesn’t rush. It doesn’t blur. It doesn’t apologise.

Elevated speech is not about sounding louder or more formal. It’s about being deliberate.

Instead of:

  • Rushing through words

  • Softening statements unnecessarily

  • Filling space with uncertainty

You begin to:

  • Articulate clearly

  • Pause with confidence

  • Deliver thoughts with structure

Get Rid of your Accent app will help develop clear, composed speech rooted in RP—not to erase who you are, but to elevate how you’re perceived.

Here's how it works:

Elevated language → stronger presence; stronger presence → better opportunities; better opportunities → a different life trajectory

Warmly

Olga Smith

www.batcsglobal.com